White Paper Patient Experience: Fundamentals and New Frontiers Download this white paper to explore some of the ways innovation can strengthen the patient experience, including: Asking patients “What matters to you?” to start a conversation about patient preferences and values Bringing together multiple sources of patient feedback to create a more detailed and rounded view of the patient experience Using focused listening, including leader rounding, to improve the engagement of your care teams Involving patient and family advisers early and often as you select and design consumer-facing technology Read More + Download the White Paper Name* First Last Email* Phone*Company* Job Title* Industry*Select an IndustryAddiction & Substance AbuseApplied Behavior Analysis & AutismAssisted LivingBehavioral HealthChildren, Youth and FamiliesCognitive and Vocational RehabilitationCommunity & Rural HealthContinuing Care Retirement CommunityEmergency Medical Services (EMS)Home Health CareHospice & Palliative CareHospitals & Health SystemsIntellectual & Developmental DisabilitiesOccupational TherapyPayers & Health PlansPersonal Home CarePhysical TherapyPublic SafetyRespiratory TherapySkilled Nursing & Long Term CareSocial ServicesSpecial Education & SchoolsSpeech Language PathologyStaffing AgencyNumber of EmployeesState*Select a StateAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingCountry*CountryUnited StatesAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonair, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUruguayUzbekistanVanautuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Share this Resource: Back To Resources About this White Paper Healthcare is experiencing a consumer revolution. Patients who were once willing to meet healthcare systems on their terms are now at the forefront of initiating change. Patients want health systems to improve patient experience and meet them where they are – on their phones, on their schedule, with minimum hassle. What sets healthcare apart from other consumer-driven industries, however, is the healing relationship between provider and patient. The fundamental practices that lead to outstanding patient experiences are those that cultivate this relationship. As new technologies—such as patient portals, telehealth apps, and smart hospital rooms—create new frontiers within the patient-provider relationship, we must consider how to use existing tools and develop new ones to strengthen the special, healing relationship at the core of what we do. Next Resource Back To Resources Next Resource
Infographic Innovation in Patient Experience As new technologies create new frontiers in the patient-provider relationship, creative thinking can help us find new ways to use digital tools to strengthen the fundamentals of patient experience. Learn More