Tips To Impact Patient Care and Your Organization’s HCAHPS Scores

HCAHPS scores now carry more weight than ever in a hospital’s eligibility for CMS reimbursements. Hospitals with low HCAHPS scores can stand to lose millions of dollars annually, not to mention their reputation can take a hit as these scores are available to the public online.

Research shows that patients who are more satisfied with their care have better outcomes. While HCAHPS has seven areas of measurement, national trends show three specific areas where improvement is needed. Download this white paper to learn more about these, as well as recommendations for such improvement.